The Nigerian Immigration Service (NIS) has debunked claims made by the Nigerian High Commission in London against the new enhanced e-Passport and the appointment system, leading to its suspension in the United Kingdom.
A statement signed by the Service Public Relations Officer, Amos Okpu, and made available to the National Association of Online Security News Publishers (NAOSNP), said the introduced enhanced e-Passport, has on the contrary lived up to expectation, reducing the time of queuing to obtain a passport.
The statement further applauded the Commission for doing the jobs but maintained that the system it introduced has a lot of respites to offer Nigerians.
Read the statement in full:
The attention of the acting Comptroller General of Immigration, Isah Jere Idris, has been drawn to a circular issued over the weekend by the Nigerian High Commission in the United Kingdom, announcing the suspension of issuance of the enhanced ePassports to Nigerians in the United Kingdom.
The Circular had stated that the suspension is not unconnected with some noticed challenges being experienced by applicants while applying and processing their Passports at the Mission. This, they claimed, had resulted in some forms of frustration leading to instances where some applicants have had to abuse and harass Mission Officials. The suspension they claimed is to enable the Mission put up certain measures to address the situation.
While the Service would not want to be seen as opposing any move by the Mission to genuinely improve its services to our compatriots in the United Kingdom, it is imperative that we offer some clarifications on the subject matter.
Suffice it be stated that as part of efforts to deepen the data harmonization policy of the government and with a view to achieving the emergence of a seamless integrated national identity management system for the country, the Service unveiled the enhanced e-Passport facility in London on the 23rd November 2021.
Some major requirements of the enhanced e-Passport include digitized application and payment process, mandatory requirement that Passport applicants would have been registered by the National Identity Management Commission (NIMC) on the same identity with which they will use for procuring the enhanced e-Passport as well as the introduction of the appointment system. The digitized platform is to ensure that applicants get to apply and pay the exact fee ONLY for the Passport category of their choice online via passport.immigration.gov.ng while the appointment system is aimed at reducing the avoidable age-long overcrowding situations at the Mission. It would be recalled that before the introduction of the appointment system, the entire premises of the Nigeria House on Northumberland Avenue London has not only been very chaotic but nothing close to decent.
The appointment system has since addressed this as Passport applicants only go to the Mission for Passport services on their appointment dates.
Therefore, the claim in the Circular that the unveiling of the enhanced e-Passport and the appointment system has brought some challenges is at best an imagination. This is because the records of Passport issuance activities at the Mission since 23rd November 2021 till date show a remarkable improvement.
Below is a summarized table of operations at the Mission.
Month
Enrolment
Issuance
November 2021
58
50
December 2021
402
376
January 2022
1424
1266
February 2022
1809
1411
March 2022
2225
2122
TOTAL
5918
5225
From the table above, a total of 5918 Passport applications have been received and processed out of which 5225 have been produced and the applicants issued their Passports within the period under review. The remaining ones are cases of incomplete documentation and data change issues. It is certainly not unexpected that innovations such as this often come with some associated concerns but that should not be sufficient reason(s) to announce an abrupt suspension of a system without considering the plights of applicants who desire Passport services and particularly those who have shelved other engagements to keep up their appointments with the Mission.
Consequent upon the above and in order not to subject our compatriots who desire Passport services in the United Kingdom to unnecessary pains in procuring Passports, the acting Comptroller General has exercised of powers conferred on him by Section 9 (1) of the Immigration Act, 2015 directed the Immigration Attaches at the Mission to continue with the issuance of the enhanced e-Passports in the Mission. Meanwhile, a team comprising representatives of relevant stakeholders on the Passport platform to be led by the Assistant Comptroller General of Immigration overseeing the Passport Directorate is due to arrive in the UK within the week to address the challenges raised by the Mission.
The acting Comptroller General, therefore, wishes to use this opportunity to assure members of the public of management’s commitment to the steady deployment of ICT solutions to eliminate all unnecessary bottlenecks with a view to maintaining quality and transparent service delivery across all services windows.
https://any.peopleandpowermag.com/nis-debunks-high-commissions-claim-against-enhanced-e-passport-says-initiative-has-improved-process/
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