The National Information Technology Development Agency (NITDA) has initiated a Consumer Protection Forum designed to resolve consumers’ complaints over poor indigenous IT products and service delivery.
Malam Kashifu Inuwa Abdullahi, CCIE, Director-General of NITDA, disclosed this on Tuesday, July 21, 2020 in a webinar in Abuja, FCT, titled “Virtual Digital Services Consumer Protection Forum”, says agency report.
The agency also presented a draft framework on Alternative Dispute Resolution for the ICT sector of the country for review at the online meeting.
Malam Abdullahi, represented by Dr. Usman Gambo, Director, IT Infrastructure Solutions at NITDA, stated that the forum, would enable the agency to settle consumers’ complaints in a non-litigious manner.
The forum is very critical to the success of NITDA’s strategy, which is aimed at building qualitative indigenous content for consumption in the ICT sector, said the Director-General.
He further said that the multiple complaints and quality of ICT products and services had led to the conceptualisation of the consumer forum as well as drafting the alternative dispute resolution in ICT framework.
“Leaving such issues unattended will lead to lack of confidence in local ICT products and services, which in turn attract very low patronage and cause job loss,” Abdullahi said.
He reiterated that NITDA was committed to protecting digital products and services for consumers, and encouraged citizens to patronise Made in Nigeria ICT products.
Mr. Olayinka Adejube, Director, Standards Guidelines and Frameworks at NITDA, in remarked that the event is for service consumers and digital service providers to interact on possible ways of improving services.
Adejube also stated that: “This event is to bring consumer and service providers to interact and see areas where there is need to work together to ensure that the essence of all the investment in digital economy is not wasted.”
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